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DELIVERY
Since the personalized orders you have placed on our site are produced individually, they are delivered to the cargo within an average of 7 working days following the bank approval.
Non-personalized products are shipped within 3 working days on average.
The purchases you have made are usually delivered by the courier company within 1-3 working days, depending on the distance from the delivery address to Istanbul, this period may be extended depending on the address area you have ordered. Cargo deliveries are not made on Sundays and public holidays. Your order placed on public holidays will be processed on the first business day and shipped within 3 business days following the bank's approval.
RETURN
Since personalized products are custom made, returns are not accepted and cannot be exchanged for another product.
We would like you to know that we happily accept product returns for non-customized products, provided that the product is new and unused, and that you ship it within 14 days from the date the order was delivered to you.
Products must be delivered in their original packaging and unused, with original tags and accessories. Make sure that the product you are returning is in its original condition together with the product care card, invoice and packaging (Carton box, dust bag, strap, etc.). Otherwise we cannot accept your return and give a full refund.
The responsibility of the process regarding the delivery of the product you want to return to us belongs entirely to the customer. After we receive your returned item, it may take up to 3-5 days for your refund to be processed, depending on your bank. You will receive an email confirmation of this when complete. Refund will be made with the payment method used to make the purchase. After we receive and process your return, it may take up to 14 business days for your refund to appear on your payment card statement. If your refund has not been credited to your account, please contact your bank.
Please contact us at hello@manastoretr.com to proceed with your return.